REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Australian and international regulations codes of practice and legislative requirements relevant to business unit activities

Relevant OHampS and environmental procedures and regulations

Workplace policies and processes for the management of a transport and logistics business unit

Problems that may occur when managing a transport and logistics business unit and action that can be taken to report or resolve the problems

Hazards and risks that may arise during the management of a transport and logistics business unit and ways of controlling the risks involved

Business policies and priorities

Market intelligence relevant to business operations

Information on key competitors operations strengths and weaknesses

Focus of operation of work systems resources management and workplace operating systems

Quality and customer service standards policies and procedures

Application of relevant Australian and international standards and associated certification requirements

Resource availability including the competencies of individuals in the team and group

The application of current competencies within functional activity

Required skills

Communicate effectively with others when managing a transport and logistics business unit

Read and interpret operational data regulatory requirements market intelligence finance budgetary information and business policies relevant to the management of a transport and logistics business unit

Prioritise work and coordinate self and others in relation to business activities

Complete documentation related to the management of a transport and logistics business unit

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing a transport and logistics business unit

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when managing a transport and logistics business unit in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when managing a transport and logistics business unit

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

The business unit may be:

This unit requires the application of:

Customers may be:

Operations may be conducted:

The workplace environment may involve:

Services, products, risks, work systems and requirements:

Consultative processes may involve:

Communications systems may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Documentation/records may include:

Applicable regulations and legislation may include: